Rental Management FAQ
The following answers are for the most commonly asked questions about our rental program.
ALL STAFF MEMBERS in our rental department are glad to assist you with blocking time for personal
use, work order information, and answering general questions. One of the things that make us unique is
that all employees are required to personally view your home prior to making it available for rent.
The same housekeepers will clean your home every week. This ensures that they are familiar with your
property. They are required to turn in a weekly report prior to being paid for the cleaning service. All
renters are required to pay for departure housekeeping. If you have a personal housekeeper that
would like to work every week through the summer we are glad to work directly with them as well.
Checks are usually mailed the first full week of every month (for vacation rentals). Our rental program
is fully automated and checks are issued based on departure dates. You also have the option of receiving
your income via ACH Direct Deposit. This will allow you to receive income directly into your bank
account. Statements of monthly accounting will still be sent to you on a regular basis.
You may always call during office hours. You also have access to all owner information through the
OwnerLink portion of our website. Check reservations, block time for personal use, view work order,
and see owner statements here.
Thankfully we do not have frequent problems with this. If damage should occur, the guest will be held
responsible. All guests must sign a contract prior to check-in accepting this responsibility. We also
require a deposit or damage waiver for all rentals.
Most rentals are on Saturday during the peak season. Check-in at 3:00 check out at 10:00, unless
otherwise posted. Days and times may vary during the off-season.
Absolutely not! If a house party is detected they may be asked to leave immediately with no refund.
Many home owners have agreed to allow dogs into their rental homes for additional rent. We only will
allow pets if you specifically agree to this. None of the condo regimes will allow guests to bring pets.
20% commission on the rent amount.
Yes you may rent directly to them for whatever price your prefer. We will be glad to provide all of our
normal service for a reduced commission - collecting payments, scheduling housekeeping, providing
keys, inspecting the property and maintenance. Housekeeping and/or linens will be the normal price.
We rent only the time you make your property available to us. At the beginning of each year, you are
given the opportunity to block time for your personal use. You may also reserve your property anytime
throughout the year, provided that it has not already been rented for that time period. The only charges
associated will be if you ask for housekeeping or rent linens.
A member of our renal staff will receive and screen the call. Many times we can perform minor repairs
at no cost to you. If needed we will contact a reputable local service person to handle the repair. (We
use the same independent contractors that would do the work in our own homes.) If a repair is necessary,
in excess of $300, we will ask for your approval before proceeding, unless it is an emergency situation.
After a signed contract is received, refunds will only be issued after your home is re-rented for the same
number of days and same amount as the original reservation. If we re-rent the unit for less money or
time, the shortage in rent will be held from the original deposit.
Call us and we will be glad to have one of our fulltime real estate agents assist with any questions.
See the enclosed sheet for specific details….
Travel Guides and newspapers throughout the southeast, local publications, and magazines (Southern
Living). Additional exposure is provided by our membership in the Pawleys Island/Litchfield Business
Association, Georgetown Chamber of Commerce. Our annual Vacation Brochure is printed every year
in the fall and is distributed to previous guests, the state and local visitor centers, and the thousands of
individual inquiries throughout the year.
Our website www.DieterVacations.com receives well over 1 million visits every year! That's includes
about 400 different potential renters every day. The average visitor to our website spent eight minutes
on our site and viewed the details for 6.5 different properties. We are proud to offer online reservations
capability (available 24 hrs/day) and pictures of your unit inside and outside with individual
descriptions, floor plans, Google maps, etc.
We also have regular email that goes out monthly to nearly 20,000 opt-in potential renters.
There are many additional website that we advertise on including – HomeAway.com, TripAdvisor.com,
Flipkey.com, PerfectPlaces.com, etc…
Yes, we ask that all guests leave a comment card with us after their vacation. These will sent to you at
the end of every year. We also encourage guests to leave reviews on website like Flipekey.com,
TripAdvisor.com, Facebook, Google Plus, and Yelp.
We actively engage owners and guests through Facebook, Google Plus, Pinterest, VisualTours, etc…
Monday through Saturday 9am-5pm. A member of the normal rental staff will be on-call after regular
business hours and on Sundays.
Give us a call anytime if you have questions!