ALL STAFF MEMBERS in our rental department are glad to assist you with blocking time for personal use, work order information, and answering general questions. One of the things that make us unique is that all employees are required to personally view your home prior to making it available for rent.
The same housekeepers will clean your home every week. This ensures that they are familiar with your property. They are required to turn in a weekly report prior to being paid for the cleaning service. All renters are required to pay for departure housekeeping. If you have a personal housekeeper that would like to work every week through the summer we are glad to work directly with them as well.
Vacation Rental Income is directly deposited via ACH to your bank the first full week of every month. This is generally by before the 10th of the month. If you prefer a check to be mailed, it will be sent the day after direct deposits are initiated. Our rental program is fully automated and checks are issued based on departure dates.
Income for Long Term Rentals are sent by the 15th of each month.
You may always call during office hours. You also have access to all owner information through the Owner Login on our website where you can check reservations, block time for personal use, view work order, and see detailed owner statements.
Thankfully we do not have frequent problems with this. If damage should occur, the guest will be held responsible. All guests must sign a contract prior to check-in accepting this responsibility. We also require a deposit or damage waiver for all rentals.
Most rentals are on Saturday during the peak season. Check-in at 3:00 check out at 10:00, unless otherwise posted. Days and times may vary during the off-season.
Absolutely not! If a house party is detected they may be asked to leave immediately with no refund.
Many home owners have agreed to allow dogs into their rental homes for additional rent. We only will allow pets if you specifically agree to this. None of the condo regimes will allow guests to bring pets. Detailed information is available here for our pet friendly rentals.
20% commission on the rent amount. We do not add surprise fees for things like processing credit cards, online bookings, or routine inspections.
Yes you may rent directly to them for whatever price your prefer. We will be glad to provide all of our normal service for a reduced commission - collecting payments, scheduling housekeeping, providing keys, inspecting the property and maintenance. Housekeeping and/or linens are made available at the cost provided on your annual rate calendar.
We rent only the time you make your property available to us. At the beginning of each year, you are given the opportunity to block time for your personal use. You may also reserve your property anytime throughout the year, provided that it has not already been rented for that time period. The only charges associated will be if you ask for housekeeping or rent linens.
A member of our office rental staff will receive and screen the call. Many times we can perform minor repairs at no cost to you. If needed, we will contact a reputable local service person to handle the repair. We use the same independent contractors that would do the work in our own homes. We DO NOT mark up the cost of vendor invoices, they are paid at cost. This way you know that our goals are always aligned in caring for your home. We are also glad to pass along contact information for these vendors. Because we do not make money off of maintenance services, we are always glad let you speak with them directly to assist with questions and suggestions.
We have a strict cancellation policy the protects the owner, but is fair to the renter. Guest are all given the option to purchase travel insurance at the time of booking. After a signed contract is received, refunds will only be issued after your home is re-rented for the same number of days and same amount as the original reservation. If we re-rent the unit for less money or time, the shortage in rent will be held from the original deposit.
Our website www.DieterVacations.com receives well over 1 million visits every year! That's includes about 400 different potential renters every day. The average visitor to our website spent eight minutes on our site and viewed the details for 6.5 different properties. We are proud to offer real-time online reservations, virtual tours, HDR photos of the interior, and drone pictures of the local communities. Our website features each individual property to showcase it's own description, floor plan, and location on Google maps. We also have regular email that goes out monthly to nearly 20,000 opt-in potential renters. There are many additional website that we advertise on including – VRBO, Expedia, TripAdvisor, Flipkey, PerfectPlaces, The Hammock Coast, and others...
We actively engage with social media followers on Facebook and Instagram. Additionally work with one of the best website design companies the in vacation rental industry. The professionally management our targeted marketing pay-per-click advertising campaigns on Google and Bing.
We also provide routine updates through our partnership with Georgetown County, Town of Pawleys, and The HAmmock Coast.
Yes, we ask that all guests leave a comment card with us after their vacation. These are sent to owners at the end of every year. We also encourage guests to leave reviews on website like Google, VRBO, TripAdvisor, Facebook, and Yelp. We have over 1,000 review on our website www.DieterVacations.com!