Rental Management FAQ

The following answers are for the most commonly asked questions about our rental program.

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  • Who should I call when I need assistance with my property?
    ALL STAFF MEMBERS in our rental department are glad to assist you with blocking time for personal use, work order information, and answering general questions. One of the things that make us unique is that all employees are required to personally view your home prior to making it available for rent.
  • Who will clean my property?
    The same housekeepers will clean your home every week. This ensures that they are familiar with your property. They are required to turn in a weekly report prior to being paid for the cleaning service. All renters are required to pay for departure housekeeping. If you have a personal housekeeper that would like to work every week through the summer we are glad to work directly with them as well.
  • When will I receive my checks?
    Checks are usually mailed the first full week of every month (for vacation rentals). Our rental program is fully automated and checks are issued based on departure dates. You also have the option of receiving your income via ACH Direct Deposit. This will allow you to receive income directly into your bank account. Statements of monthly accounting will still be sent to you on a regular basis.
  • How do I know when my home is rented?
    You may always call during office hours. You also have access to all owner information through the OwnerLink portion of our website. Check reservations, block time for personal use, view work order, and see owner statements here.
  • Who pays for damages?
    Thankfully we do not have frequent problems with this. If damage should occur, the guest will be held responsible. All guests must sign a contract prior to check-in accepting this responsibility. We also require a deposit or damage waiver for all rentals.
  • When is check-in/ check-out?
    Most rentals are on Saturday during the peak season. Check-in at 3:00 check out at 10:00, unless otherwise posted. Days and times may vary during the off-season.
  • Do you rent to house parties?
    Absolutely not! If a house party is detected they may be asked to leave immediately with no refund.
  • Are pets allowed?
    Many home owners have agreed to allow dogs into their rental homes for additional rent. We only will allow pets if you specifically agree to this. None of the condo regimes will allow guests to bring pets.
  • How much are your management fees?
    20% commission on the rent amount.
  • Can I rent my property directly to friends and family?
    Yes you may rent directly to them for whatever price your prefer. We will be glad to provide all of our normal service for a reduced commission - collecting payments, scheduling housekeeping, providing keys, inspecting the property and maintenance. Housekeeping and/or linens will be the normal price.
  • When can I use my property and are there any charges when I do?
    We rent only the time you make your property available to us. At the beginning of each year, you are given the opportunity to block time for your personal use. You may also reserve your property anytime throughout the year, provided that it has not already been rented for that time period. The only charges associated will be if you ask for housekeeping or rent linens.
  • How is maintenance handled?
    A member of our renal staff will receive and screen the call. Many times we can perform minor repairs at no cost to you. If needed we will contact a reputable local service person to handle the repair. (We use the same independent contractors that would do the work in our own homes.) If a repair is necessary, in excess of $300, we will ask for your approval before proceeding, unless it is an emergency situation.
  • What happens if a guest cancels their reservation?
    After a signed contract is received, refunds will only be issued after your home is re-rented for the same number of days and same amount as the original reservation. If we re-rent the unit for less money or time, the shortage in rent will be held from the original deposit.
  • What if I decide to sell my home?
    Call us and we will be glad to have one of our fulltime real estate agents assist with any questions.
  • Do you advertise online?
    Our website receives well over 1 million visits every year! That's includes about 400 different potential renters every day. The average visitor to our website spent eight minutes on our site and viewed the details for 6.5 different properties. We are proud to offer online reservations capability (available 24 hrs/day) and pictures of your unit inside and outside with individual descriptions, floor plans, Google maps, etc. We also have regular email that goes out monthly to nearly 20,000 opt-in potential renters. There are many additional website that we advertise on including –,,,, etc...
  • Do you collect guest reviews?
    Yes, we ask that all guests leave a comment card with us after their vacation. These will sent to you at the end of every year. We also encourage guests to leave reviews on website like,, Facebook, Google Plus, and Yelp.
  • Do you participate in social media?
    We actively engage owners and guests through Facebook, Google Plus, Pinterest, VisualTours, etc...
  • What are your office hours?
    Monday through Saturday 9am-5pm. A member of the normal rental staff will be on-call after regular business hours and on Sundays.
  • Is there anything else I should know?
    Fill out our contact form or give us a call anytime if you have questions!